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How much does shipping cost?
As a marketplace, all products are dispatched by our brand partners and shipping rates vary depending on the brand and where the item is coming from. This means there may be multiple shipping charges as you will be charged per brand you order from, r
What shipping method do you use?
All of our brand partners ship orders using their chosen courier, and we ask that they use a tracked service where possible. While many of our brand partners use next-day delivery services, we don't currently offer an expedited shipping option. If yo
Where do you ship to?
We currently ship to the UK* and US, but hope to open up to other markets soon. Be sure to sign up to our newsletter in the footer of our website to be one of the first to find out when!. *Please note we're not currently able to ship to Northern Irel
When will my order be dispatched?
Delayed dispatch over the festive period. Many of our brand partners will be taking a much-deserved break over the holidays, so please expect a delay to dispatch between Christmas and New Year. Some brands are closed for a longer period or have lead
How long will it take for my order to arrive?
Dispatch and delivery times vary, please use the below as a guide:. Ready to order products: Our brand partners will typically aim to dispatch your order within 72 working hours. Most couriers aim to deliver within 1-3 working days for domestic shipp
How will I receive my order?
Each of our brand partners will prepare and ship your products to you directly, so if you order from multiple brands, you will receive your order in separate deliveries.
What happens if I'm not in to receive my order?
If you are out when our brand partners chosen courier tries to deliver your order, they will either leave a notice and take your order to a local collection point or delivery office for further instructions, or reattempt delivery the following day if
I received an email saying my order had been delivered, but it hasn't. Where is it?
If you have received a delivery notification, but your order hasn’t arrived, it has most likely been delivered to collection point or delivery office due to a failed delivery attempt. The courier should leave a notice with more information, or you ca