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How much does shipping cost?
All products are dispatched by our brand partners and shipping rates vary depending on the brand and where the item is coming from. This means there may be multiple shipping charges as you will be charged per brand you order from, rather than one fix
What shipping method do you use?
All of our brand partners ship orders using their chosen courier, and we ask that they use a tracked service where possible. While many of our brand partners use next-day delivery services, we don't currently offer an expedited shipping option. If yo
Where do you ship to?
We ship to the UK* and US. *Please note we're not able to ship to Northern Ireland addresses. If you're based outside of the UK or US and are interested in placing a trade order, please email us on [email protected] and we will take it from there!.
When will my order be dispatched?
Most orders are dispatched directly from our brand partners within 72 working hours (or 3 working days), unless a lead time is noted on the product page. Please refer to the product information for more details on lead times and specific delivery inf
How long will it take for my order to arrive?
Dispatch and delivery times vary, please use the below as a guide:. Ready to order products: Our brand partners will typically aim to dispatch your order within 72 working hours (or 3 working days). Most couriers aim to deliver within 1-3 working day
How will I receive my order?
Each of our brand partners will prepare and ship your products to you directly, so if you order from multiple brands, you will receive your order in separate deliveries.
What happens if I'm not in to receive my order?
If you are out when our brand partners chosen courier tries to deliver your order, they will either leave a notice and take your order to a local collection point or delivery office for further instructions, or reattempt delivery the following day if
I received an email saying my order had been delivered, but it hasn't. Where is it?
If you have received a delivery notification, but your order hasn’t arrived, it has most likely been delivered to collection point or delivery office due to a failed delivery attempt. The courier should leave a notice with more information, or you ca