I received an email saying my order had been delivered, but it hasn't. Where is it?Updated a year ago

If you have received a delivery notification, but your order hasn’t arrived, it has most likely been delivered to collection point or delivery office due to a failed delivery attempt. The courier should leave a notice with more information, or you can check the tracking number to see where your order has been delivered to.

In the rare situation that an order has been marked as delivered but hasn’t arrived or been taken to a collection point, please email us on [email protected] within 72 hours so we can speak with our brand partner who can open an investigation with their courier.