Though our brand partners take great care in checking products and packaging orders before dispatch, accidents can occasionally happen. In the rare occurrence that an order arrives damaged or has a fault, please follow the instructions below.
Any damage sustained to a product after use won’t be liable for a refund or replacement. However, if you notice a fault with your product within the first 30 days of use, please follow the steps outlined in What happens if my order arrives damaged or
Please note it is the responsibility of you, the customer, to arrange the safe return of any product to our brand partners. If a product is returned to a brand damaged, with a fault or in a condition different to how it was received, we are not liabl
If your order does not arrive within 1 week of dispatch, please check the tracking number in the shipping notification we emailed you for more information. In most cases, you order will have been delivered to a collection point or is being held for r