Damages or faults upon returnUpdated a year ago

Please note it is the responsibility of you, the customer, to arrange the safe return of any product to our brand partners. If a product is returned to a brand damaged, with a fault or in a condition different to how it was received, we are not liable to issue a refund or replacement, and may arrange to return the product to you. 

We ask you to carefully package all products in their original packaging, and consider the means of transit to ensure your return arrives in the same condition it was received. 

We always recommend using a tracked shipping method and retaining proof of postage so that you can trace your return and / or raise a claim with the courier should there be any issues.