What happens if my order is lost or missing?Updated a year ago

If your order does not arrive within 1 week of dispatch, please check the tracking number in the shipping notification we emailed you for more information. In most cases, you order will have been delivered to a collection point or is being held for redelivery.

Please ensure you check the safe places outside your property and with any neighbours too. 

If you haven't received your order and the tracking information hasn't updated since it was dispatched, please email us on [email protected] as soon as you realise so we can look into it and speak to our brand partner who can open an investigation with the courier.

We ask that you kindly bear with us while the courier looks into the whereabouts of your order. In the event the courier is unable to locate it, we will offer to replace or refund your order.

❗ Please note we're not usually able to arrange a replacement or refund until we have received an update from the courier as orders are often found and delivered after an investigation is opened.