We kindly ask you to notify us within 14 days of receipt if you would like to return all or part of your order. You will then have a further 14 days to send the product(s) back to our brand partner after receiving a response from us. Please see How d
1. Email us on [email protected] within 14 days of receipt with the following:. 2. We will provide you with the return address. If you are returning multiple products to different brand partners, you will be advised exactly which address to retur
Perishable goods, original art and products that are made, finished, or printed to order are non-returnable and non-refundable. This means we're not able to accept a return or cancellation request as the item you ordered either can't be resold, has b
We're not able to offer direct exchanges with our brand partners unless an item is incorrect or faulty. We also can't offer credit notes for any products ordered through Glassette. If you would like to request a return and place a new order for a dif
We're not able to offer free returns unless a product arrives damaged, faulty or is incorrect. In these circumstances, a pre-paid returns label will be provided. Outside of these circumstances, the cost and handling of a return is the responsibility
We ask our brand partners to notify us about your return as quickly as possible so we can issue your refund as soon as they have received it back. We ask that all returns are sent via a tracked service so please retain your proof of postage in order
Once we have been informed by our brand partner about your return, we will issue your refund and notify you of this by email. Refunds can take 5-10 working days to appear on your account. If you have received an email from us confirming your refund,
When returning an order, your refund won't include any shipping or returns costs already paid. We will only refund the associated shipping or returns costs if your order arrived damaged, with a fault, was incorrect, or returned to us due to failed de
Please note that you, the customer, are responsible for the safe return of product(s) to our brand partners. We are therefore not liable for any mishandled products or damage caused by poor packaging upon return to the brand. For more information on