We kindly ask you to notify us within 14 days of receipt if you would like to return all or part of your order. You will then have a further 14 days to send the product(s) back to the brand after receiving a response from us. Please see How do I retu
1. Email us on [email protected] within 14 days of receipt with the following:. 2. We will provide you with the return address. If you are returning multiple products to different brands, you will be advised exactly which address to return the pr
Original art and products that are made, finished, or printed to order are non-returnable and non-refundable. This means we aren’t able to accept a return or cancellation request as the item you ordered will have been made for one of our Art Kiosk dr
We're not currently able to offer direct exchanges with our brand partners unless an item is incorrect or faulty. We also can't offer credit notes for any products ordered through Glassette. If you would like to request a return and place a new order
We're currently not able to offer free returns unless a product arrives damaged, faulty or is incorrect. In these circumstances, a pre-paid returns label will be provided. Outside of these circumstances, the cost and handling of a return is the respo
We ask our brand partners to notify us about your return as quickly as possible so we can issue your refund as soon as they have received it back. We ask that all returns are sent via a tracked service so please retain your proof of postage in order
Once we have been informed by our brand partner about your return, we will issue your refund and notify you of this by email. Refunds can take 5-10 working days to appear on your account. If you have received an email from us confirming your refund,
If you paid for your order in full using a gift card, the same gift card will be reimbursed for the amount of the returned product(s). If your gift card has since expired, a new gift card will be issued for the amount of the returned product(s) with
When returning an order, your refund won't include any shipping or returns costs already paid. We will only refund the associated shipping or returns costs if your order arrived damaged, with a fault, was incorrect, or returned to us due to failed de
Please note that you, the customer, are responsible for the safe return of product(s) to our brand partners. We are therefore not liable for any mishandled products or damage caused by poor packaging upon return to the brand. For more information on