How do I return an order?Updated 19 days ago

1. Email us on [email protected] within 14 days of receipt with the following:

• Your order number
• The product(s) you would like to return
• The reason for the return

2. We will provide you with the return address. If you are returning multiple products to different brands, you will be advised exactly which address to return the products to.

3. Package the product(s) securely and send back via your chosen courier. Please note:

• Items must be returned unused and in their original packaging.
• You are responsible for the cost of the return shipment unless a returns label is provided.
• We advise using a tracked service to ensure your return makes it back to the brand safely, so please retain your proof of postage and also include your sending address on the parcel in case of any issues with delivery.

❗ Important: If you are returning an order from the US, you will need to include a customs form with your return and mark it as 'Returned goods'.

4. Your order will be refunded back to the original payment method (including gift cards) once it has been safely received and we have been notified by the brand. 

Please note your refund won't include the outgoing shipping costs already paid unless your products arrived damaged or with a fault. For more information on damaged or faulty goods, see our section on Damages, Faults and Losses.