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How can I track my order?
Once your order has been dispatched, you will receive an email confirming this along with the tracking information so you can keep a close eye on it!. If the tracking link in your email isn't working or you have received an incorrect or incomplete tr
I have only received part of my order. When will the rest arrive?
All orders placed through Glassette are shipped directly by our brand partners, so if you have ordered products from more than one brand, they will arrive separately. You will receive a shipping notification with tracking details for each part of you
My order has arrived, but I'm missing something. What can I do?
If you have placed an order with the same brand, and are missing part of your order, email us on [email protected] within 72 hours of receipt, and we will reach out to the brand to find out what has happened. In the unlikely event they have forgo
My order has arrived damaged or faulty, can you help?
Though our brand partners take the utmost care in checking products and packaging orders before dispatch, accidents can occasionally happen. If your order has arrived damaged or appears to have a fault, please refer to our section on Damages, Faults
I've placed an order but haven't received a confirmation. What can I do?
If you haven’t received a confirmation email from us, it’s always best to check your junk or spam folder first as occasionally our emails can get stuck in there. If you still can’t find it, please email us on [email protected] so we can check for
I would like to cancel or change an order. How can I do that?
If you would like to cancel or change your order, please email us on [email protected] with your order number and request as soon as possible. If your order hasn't been dispatched, we can cancel it or amend the shipping information. If you would