We're always here to help, and will get back to you as soon as we can! Please note our current response time is 72 hours, Monday - Friday, though it can take us longer during busy periods.

Contact Us

Glassette

If you haven’t received a confirmation email from us, it’s always best to check your junk or spam folder first as occasionally our emails can get stuck in there. If you still can’t find it, please email us on support@glassette.com so we can check for

I've placed an order but haven't received a confirmation. What can I do?

Orders

What is Glassette?

Do you offer a wedding or gift registry service?

Do you partner with influencers or content creators?

Do you partner with other non-homeware brands?

Do Glassette make all of the products?

Where are the products on Glassette made?

How do I know if a product is made to order?

What are 'Glassette Exclusives'?

What is the Glassette Art Kiosk?

If a product is out of stock, will it be coming back in stock?

How do I know if a product is dishwasher safe or machine washable?

I have a specific question about a product. Can you help?

Our Products

I would like to apply to sell on Glassette. How do I do that?

Does Glassette select the brands they work with?

Does Glassette accept applications from international brands?

I'm interested in working with one of your brand partners. How do I get in contact?

Our Brand Partners

How do I contact Glassette?

I have emailed, and not received a response yet. Why?

About Us

How can I track my order?

I have only received part of my order. When will the rest arrive?

My order has arrived, but I'm missing something. What can I do?

My order has arrived damaged or faulty, can you help?

I would like to cancel or change an order. How can I do that?

Can I add a gift note to my order?

Do you offer gift wrapping?

Gifting

Do you offer trade discount?

Trade

How do I contact you about my order?

How much does shipping cost?

What shipping method do you use?

Where do you ship to?

When will my order be dispatched?

How long will it take for my order to arrive?

How will I receive my order?

What happens if I'm not in to receive my order?

I received an email saying my order had been delivered, but it hasn't. Where is it?

Do you offer international shipping?

How will I know if I need to pay import duties and taxes?

International Shipping

What happens if my order arrives damaged or faulty?

Damages or faults after use

Damages or faults upon return

What happens if my order is lost or missing?

Damages, Faults & Loss

Shipping

What is your returns policy?

How do I return an order?

What products are not eligible for a return?

Can I exchange a product?

Do you offer free returns?

When will I know the brand has received my return?

How long will it take for my refund to come through?

If I paid for my order using a gift card, how will I receive my refund?

Will I be refunded for shipping when I return my order?

What happens if my order is damaged or lost upon return?

Returns & Refunds

What payment methods do you accept?

Do you offer payment instalment schemes?

Do you offer discounts or free shipping?

My promotional code isn't working. What should I do?

Do you sell gift cards or vouchers?

My gift card code isn't working. What should I do?

Payments & Promotions

I'm having trouble signing into my account. Can you help?

How can I reset my password?

Account

I've placed an order but haven't received a confirmation. What can I do?Updated a year ago