Glassette is the place to discover beautifully curated objects for your home. We're a marketplace which means we work with a wide range of small to medium-sized brands who make all sorts of beautiful products, often by hand or to order. We take great

What is Glassette?

We don’t currently offer a wedding or gift registry, but hope to in the future! We do have a wishlist which works in a similar way, and once you have an account with us, you can name different wishlists and email the link to your guests. ❗ It's impor

Do you offer a wedding or gift registry service?

We don’t actively partner with influencers or content creators. If we choose to, we prefer to reach out to them directly rather than invite influencers, creators or agencies to contact us.

Do you partner with influencers or content creators?

Yes we do! If you're interested in a partnership and feel your brand aligns with Glassette, feel free to drop us an email on partnerships@glassette.com, and a member of our team will be in touch if we would like to explore a partnership with you.

Do you partner with other non-homeware brands?

Our Products

Our Brand Partners

Contact Us

We're always here to help, and will get back to you as soon as we can! Please note our current response time is 72 hours, Monday - Friday, though it can take us longer during busy periods.

Glassette

About Us

Do Glassette make all of the products?

Where are the products on Glassette made?

How do I know if a product is made to order?

What are 'Glassette Exclusives'?

What is the Glassette Art Kiosk?

If a product is out of stock, will it be coming back in stock?

How do I know if a product is dishwasher safe or machine washable?

I have a specific question about a product. Can you help?

I would like to apply to sell on Glassette. How do I do that?

Does Glassette select the brands they work with?

Does Glassette accept applications from international brands?

I'm interested in working with one of your brand partners. How do I get in contact?

How do I contact Glassette?

I have emailed, and not received a response yet. Why?

How can I track my order?

I have only received part of my order. When will the rest arrive?

My order has arrived, but I'm missing something. What can I do?

My order has arrived damaged or faulty, can you help?

I've placed an order but haven't received a confirmation. What can I do?

I would like to cancel or change an order. How can I do that?

Can I add a gift note to my order?

Do you offer gift wrapping?

Gifting

Do you offer trade discount?

Trade

How do I contact you about my order?

Orders

How much does shipping cost?

What shipping method do you use?

Where do you ship to?

When will my order be dispatched?

How long will it take for my order to arrive?

How will I receive my order?

What happens if I'm not in to receive my order?

I received an email saying my order had been delivered, but it hasn't. Where is it?

Do you offer international shipping?

How will I know if I need to pay import duties and taxes?

International Shipping

What happens if my order arrives damaged or faulty?

Damages or faults after use

Damages or faults upon return

What happens if my order is lost or missing?

Damages, Faults & Loss

Shipping

What is your returns policy?

How do I return an order?

What products are not eligible for a return?

Can I exchange a product?

Do you offer free returns?

When will I know the brand has received my return?

How long will it take for my refund to come through?

If I paid for my order using a gift card, how will I receive my refund?

Will I be refunded for shipping when I return my order?

What happens if my order is damaged or lost upon return?

Returns & Refunds

What payment methods do you accept?

Do you offer payment instalment schemes?

Do you offer discounts or free shipping?

My promotional code isn't working. What should I do?

Do you sell gift cards or vouchers?

My gift card code isn't working. What should I do?

Payments & Promotions

I'm having trouble signing into my account. Can you help?

How can I reset my password?

Account