We're always here to help, and will get back to you as soon as we can! Please note our current response time is 72 hours, Monday - Friday, though it can take us longer during busy periods.

Contact Us

Glassette

We can offer a trade discount upon completion of our Trade customer account form. Please email trade@glassette.com for more information and to open a Trade account with us.

Do you offer trade discount?

Orders

Trade

How can I track my order?

I have only received part of my order. When will the rest arrive?

My order has arrived, but I'm missing something. What can I do?

My order has arrived damaged or faulty, can you help?

I've placed an order but haven't received a confirmation. What can I do?

I would like to cancel or change an order. How can I do that?

Can I add a gift note to my order?

Do you offer gift wrapping?

Do you sell gift cards or vouchers?

Gifting

How much does shipping cost?

What shipping method do you use?

Where do you ship to?

When will my order be dispatched?

How long will it take for my order to arrive?

How will I receive my order?

What happens if I'm not in to receive my order?

I received an email saying my order had been delivered, but it hasn't. Where is it?

Do you offer international shipping?

How will I know if I need to pay import duties and taxes?

International Shipping

What happens if my order arrives damaged or faulty?

Damages or faults after use

Damages or faults upon return

What happens if my order is lost or missing?

Damages, Faults & Loss

Shipping

What is your returns policy?

How do I return an order?

What products are not eligible for a return?

Can I exchange a product?

Do you offer free returns?

When will I know the brand has received my return?

How long will it take for my refund to come through?

Will I be refunded for shipping when I return my order?

What happens if my order is damaged or lost upon return?

Returns & Refunds

Do you offer trade discount?Updated 5 days ago